Refund policy
1. Do you have a Return or Exchange policy?
We currently offer EXCHANGE ONLY.
We do not have a Return Policy.
Customers are advised to check the size chart and product details carefully before placing an order.
Exchange requests must be raised within 48 hours of delivery.
A clear opening/unboxing video is mandatory in case of damaged or defective products.
Exchange requests without an opening video will not be accepted.
🚫 No exchange is allowed on:
Products purchased during SALE / DISCOUNT
Products bought using coupon codes or gift vouchers
Customized or altered products
Important Notes for Exchange
To be eligible for exchange:
The product must be unused and unwashed
Original tags and packaging must be intact
Items without original tags will not be accepted
Customized / altered products are non-exchangeable
2. Refund Policy
We do not provide refunds.
In case of damage or defect (with a valid opening video):
You may exchange the product OR
Receive store credit
Store Credit Details
Store credit will be issued via email as a voucher code
The voucher can be used during checkout
For any issues, contact us at nirzafashion11@gmail.com
3. Do you provide reverse pickup for exchange?
Yes, reverse pickup is available.
Reverse pickup fee: ₹200
Pickup is scheduled after payment confirmation
4. Do you offer Express Delivery?
Yes, Express Delivery is available (subject to availability).
📱 WhatsApp: +91 90160 43768
5. Can I cancel my order?
Prepaid orders cannot be cancelled
COD orders can be cancelled within 24 hours
To request cancellation:
📱 WhatsApp: +91 90160 43768
📧 Email: nirzafashion11@gmail.com
6. What if my garment does not fit?
Size exchange allowed within 48 hours
Subject to stock availability
Courier fee: ₹200
📧 Contact: nirzafashion11@gmail.com
7. Why was my exchange request rejected?
Exchange will not be accepted for:
Dislike of material, color, or design
Preference-based reasons
Please review product details before ordering.
8. Sale Products
Products purchased from the SALE section are not eligible for return, exchange, or refund.
9. Refund Policy
We do not offer refunds.
If the required size is unavailable, store credit will be issued.